Complaints about car finance rise 64% with car insurance not far behind

Complaints about car finance rise 64% with car insurance not far behind

0 comments 📅16 June 2017, 19:00

Complaints yon car finance rose by 64 per cent last year, with motor indemnification up by 38 per cent, too, according to the Ombudsman

Car finance deals and car insurance policies were volume the highest complained about sectors for the Financial Ombudsman last year, according to new figures.  

Regard for registering 237,576 fewer complaints overall in 2016 than the previous year, representing a 14 per cent deny, the Ombudsman saw a worrying 64 per cent rise in vehicle finance complaints. 

The party of people contacting the Ombudsman about a problem with their vehicle commerce provider reached 5,029 in 2016, up from 3,072 in 2015. The Ombudsman attributed some of this evolvement to the rising number of cars bought on finance, which now accounts for nearly nine out of ten new cars in the Uk. The Ombudsman resolved a point of hire purchase complaints last year. 

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The Ombudsman said: “We saw more complaints about take on purchase agreements as a whole. And as sales of new cars continued to grow, we heard from people who’d captivated out PCP agreements.”

However, a rise in new car sales may not be the only contributing factor, as earlier in the year, the Economic Conduct Authority said it will begin to investigate “irresponsible” lending practices in the means finance sector. The watchdog said it was concerned about a lack of transparency in the shop and people being pushed into deals they may not be able to afford.

Carrier finance wasn’t the only sector seeing a surge in complaints. Problems relating to car surety also grew by 38 per cent. Last year 11,844 people got in have to do with with the Ombudsman about their vehicle policy, up from 8,585 in 2015, making up virtually a third of all insurance complaints. 

Logbook loans, where motorists use their logbook as collateral for a accommodation, were another sector that saw a surge in complaints. Although the number of people complaining hither their lender rose from 59 to 103 between 2015 and 2016, this represented a 75 per cent Nautical for the Ombudsman. 

Are you worried about the rising number of car finance and motor insurance complaints? Own you ever had cause to complain? Tell us in the comments below… 

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