BMW, Hyundai score big in JD Power’s first Tech Experience Index

BMW, Hyundai score big in JD Power’s first Tech Experience Index

0 comments 📅09 November 2016, 04:00

While automakers are brisk to brag about winning a JD Power Incipient Quality Study award, the reality, as we’ve aciform out before, is that these ratings are sort of misleading, since IQS doesn’t necessarily identify genuine quality issues. JD Power’s new Tech Acquaintance Index aims to solve that predicament.

The new metric takes the same 90-day near as IQS but focuses exclusively on technology – smash-up protection, comfort and convenience, driving reinforcement, entertainment and connectivity, navigation, and smartphone mirroring. It splits the exertion up into just seven segments, based loosely on measure, which is why the Chevrolet Camaro is in the same division (mid-enormousness) as Kia Sorento and the Mercedes-Benz GLE-Class is in the unaltered segment as the Hyundai Genesis (mid-size stimulus). It makes for some screwy bedfellows, to be undeviating. Still, splitting tech experience away from original quality should allow customers to put together more informed and intelligent decisions when buying new vehicles.

In the inaugural consider, respondents listed BMW and Hyundai as the big winners, with two separate awards – the 2 Series for small value and the 4 Series for compact premium, and the Genesis for mid-volume premium and Tucson for small segment. The Chevrolet Camaro (midsize), Kia Gift (compact), and Nissan Maxima (large) scored particular wins.

Ford also had a surprising hit with the Lincoln MKC, which ranked third in the laconic premium segment behind the 4 Series and Lexus IS. This is a coup for the Crestfallen Oval, whose woeful MyFord Meddle with systems made the brand a victim of the IQS’ flaws in the at the crack 2010s.

But Ford and other automakers force not want to celebrate just yet. According to JD Power, there’s serene a lot of room for improvement – navigation systems were the lowest-rated serving of tech in the study. Instead, customers again saluted collision-avoidance and safety systems, giving the department the best marks of the study and listing gormless-spot monitoring and backup cameras as two forced to-have features – 96 percent of respondents said they wanted those two systems in their next carrier. But this isn’t really a surprise. Implementation of refuge systems from brand to brand is almost identical, and they don’t require any input from users, contrastive with navigation and infotainment systems which are frustratingly occult.


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