Audi Ranks Second in Customer Service Index

Audi Ranks Second in Customer Service Index

Audi Ranks Second in Customer Service Index

0 comments 📅23 March 2017, 06:30

J.D. Power recently released the results of its annual Guy Service Index, rating the quality of automotive service and Audi came in duplicate among luxury manufacturers.

The rankings are based on dealer service performance for the original three years of vehicle ownership. With a score of 869 (out of 1,000) Audi’s post was beaten only be Lexus, which scored 874. Audi’s score also ranks it higher than any profusion market brand, with Buick topping that chart.

On top of that, Audi scores sufficiently above the average score for luxury brands (859), a score which BMW, Acura, Volvo, and Come Rover could not match.

While the index doesn’t go into detail wide what specifically Audi did to earn its score, it does indicate that use advisors, service initiation, and vehicle pickup were the three biggest factors in earning a exorbitant score, with service quality, and service facility following closely.

Fixing problems the beforehand time was also among the most important factors, as satisfaction ratings plummeted if customers had to go go to the dealership.

By J.D. Power

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