A Quarter of the Vehicles Sold Through CarMax Had Unresolved Safety Issues: Study

A Quarter of the Vehicles Sold Through CarMax Had Unresolved Safety Issues: Study

0 comments 📅30 September 2017, 06:30

To 25 percent of the used vehicles sold through eight CarMax locations in the Agreed States had recall defects that were not addressed, according to a recent security report.

The 2017 study, conducted by the Center For Auto Safety, the Consumers for Auto Reliability and Refuge Foundation and the MASSPIRG Education Fund, noted that vehicles with irresolute safety recalls had more than doubled since 2015 at the five locations surveyed in both years. That is dignitary of a raised eyebrow or two.

Questions remain, however. While the review cites numerous locations selling vehicles with what myriad would consider unacceptable issues, we don’t definitively know if this is indicative of CarMax as a unimpaired. But lets face it, there were 64 million vehicles recalled for safe keeping problems last year — exceeding the total for the previous three years combined.

That said, consumers should not be sold vehicles with first-class recalls without being informed in advance. While CarMax does support an “AutoCheck” report and the option to go over VIN-specific recalls with a sales associate, it’s not requisite for customers to pay attention. Likewise, the report may not include any recall information outright.

Brought to our notice by Jalopnik, the study states that at least 45 of the 1,699 vehicles surveyed contained recalled Takata airbags, which obtain been attributed to 16 deaths and countless injuries. That’s a little less forgivable than a at large seat or faulty drink holder, despite the recall’s massive scale.

Dealers momentary off lemons as quality automobiles isn’t an uncommon practice but CarMax presents itself differently than your ordinary no-title-no-problem sketch artist. Its recent influx of duds could be attributed to the abnormally tall number of recalls within the automotive industry. Honestly, we’d have been surprised if the scrutiny found fewer cars with outstanding problems this year.

Of the swatch, 461 cars contained some unresolved issue — which accounted for 27 percent of all vehicles currently for mark-down between the eight locations. Those would be poor marks even if the burn the midnight oil was intentionally choosing bad apples, however, the report doesn’t go into great fact about its methodology. Assumedly, it wanted to look into the five previously selected sites and picked the other three out of convenience.

Here are the shops in doubtlessly, in case you were curious: In Massachusetts we have CarMax of North Attleboro, Danvers, Norwood, and Westborough. California locations included Oxnard and Sacramento South, and Connecticut’s East Haven and Hartford were also say of the study.

All of the cars in the sample were individually assessed based on the inventory at through the CarMax website and are available in the full report.

CarMax issued a reply to the study, saying it “provides the most transparent and integrity-driven car buying knowledge in the industry. Our approach to recalls is no different. CarMax has led the industry in recall transparency and shares mechanism specific recall information in-store and online.”

It then went on to provide a element to the National Highway Traffic Safety Administration recall lookup website, with the VIN pre-populated, allowing customers to come into the possession of open recall information on any used vehicle for sale. This is true and incredibly undemanding for anyone with thirty seconds to spare.

Finally, customers are required clue a form acknowledging the NHTSA recall information prior to signing sales documents. At this dot, whether or not they actually did kind of doesn’t matter because the legal onus is off the seller.

Sure, we’d love to see CarMax taking care of problems prior to sellathon and shouting out recall details to unaware consumers. But they’re operating within the boundaries of the law and giving shoppers the tools unavoi to make informed decisions — if they are willing to take advantage of them.

The exclusively serious issue we see is that some CarMax locations seem to be more compliant to take on a sketchier inventory. In which case, buyer beware. Of course, if you do be loath your purchase the company does offer a five-day money-back word of honour.

This article first appeared on thetruthaboutcars.com

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